OmniGenesys

This breakthrough contact center solution is the intelligent combination of the Genesys Suite and the Alcatel-Lucent OmniPCX Enterprise, linked together with a unique component, the RSI (Routing Service Intelligence).

The Alcatel-Lucent OmniGenesys Contact Centerbundle provides both a “One-stop Vendor” solution and unmatched benefits in terms of integration, architecture and administration. Savings are considerable on acquisition and integration costs.

The platform is continually enriched with the state-of-the-art solutions that global companies demand: mobile telephony, unified messaging, video/audio conferencing, and greater ergonomy for the user. And to be cost-effective, these solutions require a mix of digital and IP technologies.

• Genesys Suite - or the Genesys Customer Interaction Platform is at the core of the solution that routes and processes interactions across enterprises.
• Dynamic Contact Center - orchestrates, in real time, a variety of Genesys capabilities to help companies manage fluctuating contact center variables and conditions
• OmniPCX Enterprise Communication Server - a highly scalable coporate IP telephony infrastructure that supports up to 100,000 users.