Unified Communications

The Next Generation of Unified Communications for Enterprise Customers 

To compete in the world of business, Enterprises will need to improve their internal and external communication flows between employees, customers and suppliers. This article unveils the next generation of Unified Communications applications for Enterprises and Service Providers improving relationships, interactions and communications of Businesses: The e-Communication Center.  This software suite is made of four applications handling real time and non real time applications as well as personal assistant and personal information management. All these applications are accessible anywhere on any terminal. e-Communication Center uses the latest Internet technologies and leverages existing data and Voice infrastructures and applications.   

" New communication applications that are accessible on any device are helping businesses to be more competitive in the age of the borderless enterprise "

 Introduction

The Internet and the proliferation of mobile devices, such as mobile phones and wireless Personal Digital Assistants (PDA), are changing the way businesses communicate. Free sitting1, mobility, responsiveness, customer satisfaction and cost optimization are key challenges that all enterprises are facing today. However, emerging technologies, such as the Session Initiation Protocol (SIP), Voice eXtensible Markup Language (VXML), web services and speech recognition, are being used to develop a new generation of multimedia applications and services that can help businesses to face these challenges. This article reviews the present and future needs of businesses for unified communications applications, and looks at the next generation of Alcatel communication applications that anticipate and meet these new requirements. 

Download the Alcatel-Lucent "Next Generation of Unified Communications for Enterprise" White Paper